# Major Shipping Damage...Not Sure What to do Next **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [November 30, 2019, 9:23pm UTC](https://forum.formlabs.com/t/major-shipping-damage-not-sure-what-to-do-next/25582 "2019-11-30T21:23:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![connorkriha](https://avatars.discourse-cdn.com/v4/letter/c/838e76/32.png) [@connorkriha](https://forum.formlabs.com/u/connorkriha)\ **Post date:** [November 30, 2019, 9:23pm UTC](https://forum.formlabs.com/t/major-shipping-damage-not-sure-what-to-do-next/25582/1 "2019-11-30T21:23:27Z")
Okay so after a long and super confusing shipping debacle my form 3 arrived unannounced this morning. I brought it in and as I began unpacking my dream machine things started getting worse and worse. It came half wrapped in a second cardboard box, which I thought nothing of until I removed it and found that the top half of the box, along with the foam, was shredded. With fingers crossed I removed the top layer of foam to find that the orange printer casing was completely shattered. I stop everything at that point and started looking for ways to fix this… I reached out to formlab support and called any phone number I could find, but as of right now I am sitting here with no answers and an unusable printer. Is there anything else I could do at this point or is it just more of this waiting game? Any advice would be greatly appreciated. Thank you. ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/4/4ea6bd80e14237489adf859eb1366cf581077bbe.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/5/5cc4ff73fe4b6f041ee8fea986c88650d629fc12.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/d/df86681de8de2104d2f7cceb09ed99349264c83d.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/0/0781321f6b55c8bf5f0e6d85b622dd32d3f3fbdb.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/6/68e3af9ede94867a92374e3ee8fb0db6bae48cf4.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/3/3898067dceb9bea40dafd110efd3f9a8bcf17ec1.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/3/3d657a84f5a0413b8bbc977a2f641db61e4acc6d.jpeg) ---
**Author:** ![Zachary\_Brackin](https://avatars.discourse-cdn.com/v4/letter/z/4da419/32.png) [@Zachary\_Brackin](https://forum.formlabs.com/u/Zachary_Brackin)\ **Post date:** [December 1, 2019, 12:06am UTC](https://forum.formlabs.com/t/major-shipping-damage-not-sure-what-to-do-next/25582/2 "2019-12-01T00:06:23Z")
Just wait for a response, obviously they’ll get you a replacement for shipping damage. You’ll probably have to wait for the next business day for a response. That’s kind of pathetic for the shipper to do that though, trying to tape it up after smashing it. ---
**Author:** ![darbyvet](https://avatars.discourse-cdn.com/v4/letter/d/e5b9ba/32.png) [@darbyvet](https://forum.formlabs.com/u/darbyvet)\ **Post date:** [December 1, 2019, 12:35am UTC](https://forum.formlabs.com/t/major-shipping-damage-not-sure-what-to-do-next/25582/3 "2019-12-01T00:35:02Z")
They are closed until Monday.I am sure they will make it right.I would recommend not throwing any of the packaging away and not touching it any more. I had this happen with a telescope and had to take pictures of all the packaging and how it was delivered and I suspect the shipping company is going to need to take it back once Formlabs has filed a complaint. That really sucks.I hope you get a replacement quickly ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [December 15, 2019, 12:35am UTC](https://forum.formlabs.com/t/major-shipping-damage-not-sure-what-to-do-next/25582/4 "2019-12-15T00:35:06Z")
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