Have to re-add the printer after evey update now with the new update format, Why?

Support & Troubleshooting Form 2
1

Now with the new update format, I have to reload the printer into PreForm, Why. Also, delete my shortcuts and favorites for Perform. Why?

2

Hey @Minntronix!

I’m so sorry for the frustration! This is not an issue I’ve heard about following the most recent update, so please dont hesitate to get in touch with our support team at the link below so we can log the issue but more importantly so we can get you back to printing at 100% ASAP.

https://support.formlabs.com/s/contact-support?language=en_US