# Formlabs support **URL:** \ **Category:** Support & Troubleshooting\ **Created:** [March 22, 2017, 12:50pm UTC](https://forum.formlabs.com/t/formlabs-support/12455 "2017-03-22T12:50:13Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![selena](https://avatars.discourse-cdn.com/v4/letter/s/edb3f5/32.png) [@selena](https://forum.formlabs.com/u/selena)\ **Post date:** [March 22, 2017, 12:50pm UTC](https://forum.formlabs.com/t/formlabs-support/12455/1 "2017-03-22T12:50:13Z")
How have people found the support response? It has been 48 hours since I responded to the initial response and provided pictures and details of failed prints and I have yet to have any kind of response back. While I understand that they are likely quite busy, a simple ‘we are reviewing the information you have provided’ would be appreciated. I am just trying to gauge how long I should expect to wait. ---
**Author:** ![Frew](https://avatars.discourse-cdn.com/v4/letter/f/c0e974/32.png) [@Frew](https://forum.formlabs.com/u/Frew)\ **Post date:** [March 22, 2017, 2:02pm UTC](https://forum.formlabs.com/t/formlabs-support/12455/2 "2017-03-22T14:02:36Z")
We strive to correct user’s issues as quickly as possible and aim to answer new tickets within 24 hours. We’re not always able to meet this goal and you are correct that our team is a bit delayed. A member of our support team will reach out as soon as possible to get you back up and running again. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [April 5, 2017, 2:02pm UTC](https://forum.formlabs.com/t/formlabs-support/12455/3 "2017-04-05T14:02:38Z")
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