# Formlabs Dashboard shows printer offline, but jobs load and print fine **URL:** \ **Category:** Form 2\ **Created:** [June 7, 2019, 6:44pm UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636 "2019-06-07T18:44:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![asimmonds](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@asimmonds](https://forum.formlabs.com/u/asimmonds)\ **Post date:** [June 7, 2019, 6:44pm UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/1 "2019-06-07T18:44:20Z")
My form 2 dashboard is showing that my printer is offline though is most definitely is not because I can send jobs and successfully print. I’ve tried on chrome on a Windows 10 laptop and on safari on my mobile. When I log into the dashboard I get this… ![image](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/9/9202fc9b48c05860716b6a5a53d628532bfc5292.png) ---
**Author:** ![asimmonds](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@asimmonds](https://forum.formlabs.com/u/asimmonds)\ **Post date:** [June 12, 2019, 1:07pm UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/2 "2019-06-12T13:07:05Z")
Bump,. Any help would be much appreciated. ---
**Author:** ![billb](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/billb/32/5587_2.png) [@billb](https://forum.formlabs.com/u/billb)\ **Post date:** [June 13, 2019, 7:39am UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/3 "2019-06-13T07:39:07Z")
The first thing to try is a traceroute on the dashboard address. Usually, this will happen if there are connectivity problems between your network and Formlabs. ---
**Author:** ![asimmonds](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@asimmonds](https://forum.formlabs.com/u/asimmonds)\ **Post date:** [June 17, 2019, 6:31pm UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/4 "2019-06-17T18:31:37Z")
> [@billb](#): > > traceroute on the dashboard address Just tried it with [formlabs.com](http://formlabs.com) because [Formlabs Dashboard | Formlabs](http://formlabs.com/dashboard) returned an “unable to resolve target system name”. There were 9 results and none were over 5ms. I also checked with IT to make sure the website wasn’t blocked and the proper ports for the printer were open for communication. I’ve also updated the firmware. ---
**Author:** ![MrCruz](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@MrCruz](https://forum.formlabs.com/u/MrCruz)\ **Post date:** [June 18, 2019, 6:08pm UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/5 "2019-06-18T18:08:37Z")
Interesting. I recently noticed that my printer has been doing the same, only to come back up sometime mid-print. ---
**Author:** ![billb](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/billb/32/5587_2.png) [@billb](https://forum.formlabs.com/u/billb)\ **Post date:** [June 19, 2019, 9:48am UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/6 "2019-06-19T09:48:00Z")
That sounds like there is something on Formlab’s servers that is causing the problem. Maybe a capacity issue? ---
**Author:** ![asimmonds](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@asimmonds](https://forum.formlabs.com/u/asimmonds)\ **Post date:** [June 19, 2019, 11:48am UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/7 "2019-06-19T11:48:34Z")
So somehow I was able to get it going again. It doesn’t make much sense because I had already tried rebooting it multiple times both connected to and not connected to the ethernet cable. I tried yesterday to register it to my dashboard again and when I clicked the register button it would display a code for a fraction of a second then flash to it’s not connected to the internet even though I can ping it from my computer. So I connected it to wifi from my cell phone that is not on our network at work, but the printer still did not change it’s status. I disconnected it from the ethernet line but left it connected to the wifi network and rebooted the printer. When it came back online I could use the register to dashboard as normal so I reconnected the ethernet line and everything was still functioning correctly so I disconnected it from the wifi and verified it was all still working. Now the dashboard is functioning normally again and I am receiving print status notification texts and emails as normal. I have no idea what small hiccup this fixed, but if anyone else is experiencing the same problem it is worth a try. Thanks everyone for the help. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [June 26, 2019, 11:48am UTC](https://forum.formlabs.com/t/formlabs-dashboard-shows-printer-offline-but-jobs-load-and-print-fine/23636/8 "2019-06-26T11:48:36Z")
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