# Form3 printer doesn't appear in PreForm
**URL:** https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380
**Category:** Support & Troubleshooting
**Created:** [November 12, 2019, 10:54pm UTC](https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380 "2019-11-12T22:54:04Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@whg2n](https://forum.formlabs.com/u/whg2n)
#### Post date: [November 12, 2019, 10:54pm UTC](https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380/1 "2019-11-12T22:54:04Z")
I just got my Form3 printer (yay!). I connected it to our wifi network, and added it to my dashboard. PreForm can’t locate it, even on the same wireless network, and even given the IP address. Since I could add it to my dashboard the wifi is clearly working ok. What are the possibilities here? I can’t seem to find a related subject in the Forums.
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### Author:  [@hartrob](https://forum.formlabs.com/u/hartrob)
#### Post date: [November 12, 2019, 11:40pm UTC](https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380/2 "2019-11-12T23:40:31Z")
I had the same problem and gave up and shut it down, then next time I went into preform, basically so I could document the problem and create a support ticket, I prepared a print and the printer was there.
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### Author:  [@whg2n](https://forum.formlabs.com/u/whg2n)
#### Post date: [November 13, 2019, 3:20pm UTC](https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380/3 "2019-11-13T15:20:46Z")
Didn’t work. Restarted PreForm twice. Reinstalled PreForm. Restarted the computer. Confirmed I’m on the same wireless network. Confirmed that Dashboard can still see the printer. Nothing.
As a workaround I tried connecting to the printer with USB. I see no option in PreForm for printing via USB! The printer appears nowhere. This is getting VERY frustrating!
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### Author:  [@system](https://forum.formlabs.com/u/system)
#### Post date: [November 27, 2019, 3:20pm UTC](https://forum.formlabs.com/t/form3-printer-doesnt-appear-in-preform/25380/4 "2019-11-27T15:20:46Z")
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