We updated the latest firmware on 13th June, 10 days ago. We set the update running and left the printer alone. It wasn’t until a week later that we went back to wanting to use the printer. The printer is currently totally unresponsive. No touchscreen display no fans.
We have checked the motherboard, and the two 24V Led’s are green, indicating it is not a power issue. I have tired to find the printer in PreForm but it says it is disconnected. Connecting via USB also yields no results. The printer is not even showing in the windows device manager.
We have tried leaving the power cable out for 2 hrs, and then plugging it back in. We have tried power cycling. All the electrical cables are connected fine. The printer was operating normally prior to the firmware update.
It is currently a brick. Please advise
have you try factory reset?
To perform a factory reset:
- Unplug the printer.
- Reconnect the printer power cable.
- When the Formlabs logo appears, push and hold the reset button located underneath the USB port in the rear of the printer until Resetting to factory defaults appears on the touchscreen. …
- Release the button.
We have tried that, we don’t get to the point where the Formlabs Logo appears. We suspect it is a hardware issue. We did have a resin spill around 3 months ago, which we suspect has now damaged internal components. Do you have any recommendations on how we can test any hardware problems?
There is no visible contamination on the motherboard, and the green 24V LED’s light up when plugged in.
Hollingworth Design Ltd.
Aurora Business Park
Direct Dial: 0161 339 1508
DISCLAIMER: This email sent by Hollingworth Design Ltd. may contain trade secret, confidential or legally privileged information which is protected by law. It is intended for the named recipient only. If you are not the intended recipient, please notify us by telephone immediately +44 (0)161 474 7339 or return it to us by email, confirming that it has been deleted from your system and any hard copies destroyed. If you are not the intended recipient, you must not use, disclose or distribute, copy, print or rely on any information contained in this email.
We exclude, to the extent permitted by law, any liability (whether in contract, tort or otherwise, including without limitation negligence) for any virus infection and/or compromise of security and/or breach of confidence which occurs after the email has been sent.
Hollingworth Design does not endorse any communication which does not relate to its official business. As with any internet communication, this one may not be secure against interception or modification.
at this stage contacting support might be your best choice, sorry
Hi @andy07070 ,
Thank you for reaching out via the Forums! However, contacting our Support Team is the best way to get a fast response to troubleshooting issues like this. Since we will likely need more information (photos, video, serial name, etc), starting a case with our Support Team will ensure that you have a dedicated agent working to resolve this issue for you. We hope to hear from you shortly so that we can get you back up and printing!