I agree with you.
I think that all the users that wil send back the Form1 (because well knew issue - like happen in these last months) from today, should recive back the Form1+.
We can understand that problems can happen, especially for new hardware and new businness. But because the Form1+ will cost same as the Form1, and because this "+" upgrade is a BUGFIX release... the hardware upgrade shoud be automatic in case of the Form1 goes out of order, because that laser and galvos problems (that is a production problem).
I recently had my 3th machine and I hope it won't stop to work. I check the laser beam with -diagnostic tool every 5 prints.
I hope that nothing will happen and that that all will flow fine. I hope to no need a substitution of the machine for the 4th time.
BUT if (again) the prints start to fail because the laser beam became a mess (lost focus or other), I GUESS that when I will send to FormLabs the machine, they will send me the hardware that they now can certify: the Form1+.
I don't need new machine, I just need that the new laser and galvos system have the quality that we bought. A 20 print-and-then-die machine isn't the one we bought in the last months.
I think that the FormLabs team is great one and they are really working to create a huge and robust community of users.
Retire the old Form1 hardware from market, and, piece after piece, replace the old machines with bugs (asking us to pay ONLY the delivery fee), will be the best policy and the best way to lead in the 3D printing panorama.
Customer care is too important to jump this opportunity to demostrate how serious is the company.