# Firmware will not update

**URL:** <https://forum.formlabs.com/t/firmware-will-not-update/4853>\
**Category:** Support & Troubleshooting\
**Created:** [July 4, 2015, 4:56pm UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853 "2015-07-04T16:56:09Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![MikePhillips](https://avatars.discourse-cdn.com/v4/letter/m/6a8cbe/32.png) [@MikePhillips](https://forum.formlabs.com/u/MikePhillips)\
**Post date:** [July 4, 2015, 4:56pm UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853/1 "2015-07-04T16:56:09Z")

</div>

I am trying to ensure my printer firmware is current, but I am unable to do an update. PreForm insists a second instance is running, which it is not, and won’t run the update. Here is a screenshot:

![](http://forum.formlabs.com/uploads/formlabs/3881/20f836443be01923.png)

I have rebooted, uninstalled and reinstalled PreForm, all to no avail. The printer goes in to upgrade mode, the upgrade downloads, but then I get this error. I know no way around it at this point.

Any suggestions? Is this an issue in 1.9.0?

---

<div class="post-metadata">

**Author:** ![Cheuk\_Ming\_Wong](https://avatars.discourse-cdn.com/v4/letter/c/f19dbf/32.png) [@Cheuk\_Ming\_Wong](https://forum.formlabs.com/u/Cheuk_Ming_Wong)\
**Post date:** [July 6, 2015, 11:02am UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853/2 "2015-07-06T11:02:37Z")

</div>

I got the Orientation problem in 1.9.0. ![](http://forum.formlabs.com/uploads/formlabs/3883/f9e6149500b61c0b.PNG)

---

<div class="post-metadata">

**Author:** ![MikePhillips](https://avatars.discourse-cdn.com/v4/letter/m/6a8cbe/32.png) [@MikePhillips](https://forum.formlabs.com/u/MikePhillips)\
**Post date:** [July 10, 2015, 8:09pm UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853/3 "2015-07-10T20:09:10Z")

</div>

Was hoping to get a response from FormLabs here, should I submit a ticket to get a response?

---

<div class="post-metadata">

**Author:** ![Kara](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/kara/32/3899_2.png) [@Kara](https://forum.formlabs.com/u/Kara)\
**Post date:** [July 10, 2015, 8:27pm UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853/4 "2015-07-10T20:27:35Z")

</div>

Hi Mike,

I am sorry that we didn’t see your post here and get you squared away! You should certainly open up a ticket with us so we can troubleshoot this issue with you.

Kara from Support

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [July 24, 2015, 8:27pm UTC](https://forum.formlabs.com/t/firmware-will-not-update/4853/5 "2015-07-24T20:27:41Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.