# Firmware update : can't connect to printer **URL:** \ **Category:** Form 2\ **Created:** [October 3, 2018, 7:21pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668 "2018-10-03T19:21:09Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Olivier\_Suire](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/olivier_suire/32/10327_2.png) [@Olivier\_Suire](https://forum.formlabs.com/u/Olivier_Suire)\ **Post date:** [October 3, 2018, 7:21pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668/1 "2018-10-03T19:21:09Z")
Hi there Formlabs people, I have installed the September 4 Firmware update today (yes) , and Preform is unable to connect to the printer now. I re-booted the printer, re-openned Preform, etc, to no avail. How can I get printing again ? Best, ---
**Author:** ![DKirch](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/dkirch/32/20300_2.png) [@DKirch](https://forum.formlabs.com/u/DKirch)\ **Post date:** [October 3, 2018, 8:24pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668/2 "2018-10-03T20:24:29Z")
Hey there @Olivier_Suire! Sorry to hear about the connectivity issues you’ve been running into! Do you mind if I ask how you’re connecting the computer to the printer? Are you doing it via Wi-Fi, USB, or Ethernet? If you haven’t already and you’re able to, I would recommend trying the _other_ connection method to see if that changes the behavior at all(it can also be worth restarting the computer as well). Additionally, you’ll want to make sure your PreForm is similarly up to date because that can cause these types of errors as well. > **[PreForm Software: Prepare Your Models for Printing](https://formlabs.com/tools/preform/)** > > PreForm Software prepares 3D models for printing in just a few minutes, allowing for more time to focus on product development. If none of these things help solve the problem, please don’t hesitate to get in touch with our support team at the link below and we’d be happy to help out! [https://support.formlabs.com/s/contact-support?language=en\_US](https://support.formlabs.com/s/contact-support?language=en_US) ---
**Author:** ![Sculptingman](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@Sculptingman](https://forum.formlabs.com/u/Sculptingman)\ **Post date:** [October 3, 2018, 8:27pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668/3 "2018-10-03T20:27:29Z")
I had the exact same issue- I installed the new firmware- then could not get Preform to see the printer- So I installed the new Preform- still no go. what finally fixed it was I used UNINSTALL to uninstall the prior version and the current version of Preform. Apparently the installer had not uninstalled all of the old version? I then Re-installed the new version of Preform and finally the printer was recognized by Preform. ---
**Author:** ![Olivier\_Suire](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/olivier_suire/32/10327_2.png) [@Olivier\_Suire](https://forum.formlabs.com/u/Olivier_Suire)\ **Post date:** [October 3, 2018, 9:01pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668/4 "2018-10-03T21:01:23Z")
Hi all, I updated Preform and was able to connect again. This mis-match problem is quite irritating, because the firmware update process gives no warning that Preform should be updated simultaneously for Papa and Mama to get along fine. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\ **Post date:** [October 10, 2018, 9:01pm UTC](https://forum.formlabs.com/t/firmware-update-cant-connect-to-printer/20668/5 "2018-10-10T21:01:34Z")
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