# Firmware Decryption Error

**URL:** <https://forum.formlabs.com/t/firmware-decryption-error/17239>\
**Category:** Support & Troubleshooting\
**Created:** [February 5, 2018, 5:59pm UTC](https://forum.formlabs.com/t/firmware-decryption-error/17239 "2018-02-05T17:59:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JMAC](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jmac/32/11637_2.png) [@JMAC](https://forum.formlabs.com/u/JMAC)\
**Post date:** [February 5, 2018, 5:59pm UTC](https://forum.formlabs.com/t/firmware-decryption-error/17239/1 "2018-02-05T17:59:09Z")

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I have a Form2 and I’m trying to set it up for the first time. It requires a firmware update. The current version is 1.13.5-101 and I need to bring it up to 1.16.8. Every time I go to update it, it tells me that there is a decryption error. I have factory reset the system, I used the manual and automatic, over both my network and via the USB cable.

Just wondering if this issue could be my school network causing an issue. I will try downloading it at home to see if it solves the issue. Any input would be welcomed. Do I have to go through each update or can I jump ahead to the latest?

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**Author:** ![Frew](https://avatars.discourse-cdn.com/v4/letter/f/c0e974/32.png) [@Frew](https://forum.formlabs.com/u/Frew)\
**Post date:** [February 8, 2018, 3:09pm UTC](https://forum.formlabs.com/t/firmware-decryption-error/17239/2 "2018-02-08T15:09:11Z")

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Our PreForm team is looking into this and it looks to be a windows bug that’s constrained to a few hardware specifications. Were you able to get this running after downloading on another machine? That tends to correct this, and we’re working on an update that will serve as a more permanent fix.

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**Author:** ![JMAC](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jmac/32/11637_2.png) [@JMAC](https://forum.formlabs.com/u/JMAC)\
**Post date:** [February 8, 2018, 6:32pm UTC](https://forum.formlabs.com/t/firmware-decryption-error/17239/3 "2018-02-08T18:32:40Z")

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After registering the product and waiting about half an hour, I was able to install the update. Used the same machine. It may have been my school network.

Thanks for your prompt reply

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [February 22, 2018, 6:32pm UTC](https://forum.formlabs.com/t/firmware-decryption-error/17239/4 "2018-02-22T18:32:59Z")

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