# Error code 1 again and again

**URL:** <https://forum.formlabs.com/t/error-code-1-again-and-again/36930>\
**Category:** Form 3/3+\
**Created:** [September 17, 2023, 11:02am UTC](https://forum.formlabs.com/t/error-code-1-again-and-again/36930 "2023-09-17T11:02:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![charger\_01](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@charger\_01](https://forum.formlabs.com/u/charger_01)\
**Post date:** [September 17, 2023, 11:02am UTC](https://forum.formlabs.com/t/error-code-1-again-and-again/36930/1 "2023-09-17T11:02:52Z")

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When I got back from vacation and the printer was out of commission for 4 weeks, I kept getting error code 1. I have the latest version of Prefrom and the latest software on the printer. I’ve never had this problem before. I have a Pro Service plan, can I make phone calls to someone?

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**Author:** ![Victor\_J\_ST](https://avatars.discourse-cdn.com/v4/letter/v/8baadc/32.png) [@Victor\_J\_ST](https://forum.formlabs.com/u/Victor_J_ST)\
**Post date:** [September 18, 2023, 7:26am UTC](https://forum.formlabs.com/t/error-code-1-again-and-again/36930/2 "2023-09-18T07:26:50Z")

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You can check the error code here and try to solve it initially. If it still doesn’t work, please contact after-sales support in time  
[https://partners.formlabs.com/s/article/Error-code-table-Formlabs-SLA-printers](https://partners.formlabs.com/s/article/Error-code-table-Formlabs-SLA-printers)

 ![微信截图_20230918152419](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/6/1/61d4a37068306b4fad005f1db3a31807607655e7.png)

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**Author:** ![Jesse\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jesse_k/32/18872_2.png) [@Jesse\_K](https://forum.formlabs.com/u/Jesse_K)\
**Post date:** [September 18, 2023, 2:55pm UTC](https://forum.formlabs.com/t/error-code-1-again-and-again/36930/3 "2023-09-18T14:55:32Z")

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Hi @charger_01,

In case the above steps do not help, I wanted to pass along our [Contact Support](https://support.formlabs.com/s/contact-support?language=en_US) page. Please feel free to get in touch if needed.