# Error 41 : just reach out to support

**URL:** <https://forum.formlabs.com/t/error-41-just-reach-out-to-support/27531>\
**Category:** Form 2\
**Created:** [April 30, 2020, 6:35pm UTC](https://forum.formlabs.com/t/error-41-just-reach-out-to-support/27531 "2020-04-30T18:35:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JLYL33](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jlyl33/32/10798_2.png) [@JLYL33](https://forum.formlabs.com/u/JLYL33)\
**Post date:** [April 30, 2020, 6:35pm UTC](https://forum.formlabs.com/t/error-41-just-reach-out-to-support/27531/1 "2020-04-30T18:35:25Z")

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Just so you know I had this known issue with the error 41 on a 3yo printer.  
Two consecutive print failure after 6 and 9h printing… I went through all the posts here to finally contact the support.

Support was super reactive and gave me instructions on how to reseat the galvos myself. Quite easy -\> took 20-30 min maybe. Now it’s working again like a charm (did 2 prints).  
Shout out to Katarzyna!