I have been a customer of FormLabs for 5 years, using multiple Form 2, Form 3, and now the Form 3L printers… and I’m done with FormLabs.
After only 1 year and 3 months of light use on the Form 3L it has had repeated print failures (printer reset during printing, bad prints, generally underperforming). Now FormLabs wants us to pay $2999 to RMA the printer for what is clearly a manufacturer defect.
We purchased the FormLabs printers due to their reasonable cost. In retrospect this was a mistake. After including the lost time to repair, RMA costs, and resin lost to failed prints, we should have purchased a printer from a more reputable company that stands behind their products.
We are now looking to replace our almost-new printer and will not be purchasing any future FormLabs products.
Is my experience unique or have other people had multiple broken printers?