Delays on Form3 delivery


#51

I’m not positive, I asked in the group about an hour ago. I will let you know what he says. Glad to see that yours is working.


#52

Thank you so much !


#53

The person said that the machine was being replaced by Formlabs and it was sent to them in calibration mode. So good news for them! :slight_smile:


#54

Yay! Ok so I should be good to upgrade then. That’s awesome I still need to get the tray and I believe they are three months out smh. Can’t use the machine until then lol


#55

What gets me is not so much the delay, but the fact that there is no estimate at all that I can get on when mine might ship. Could be next week, could be next year. If they’d just tell me an approximate date I could actually plan for it, but the uncertainty is intolerable.


#56

Maybe the trick to getting yours is to demand a refund like Francesco did, and then they’ll just send you the printer instead.


#57

And still empty words on when this will get sorted out …


#59

My situation is finally being sorted out … even if despite being their error they want the printer back before refunding me(god know when). You might wonder if I got something as apologies … do not ask. I hope my form2 never needs me to call in for service even if I have the pro contract.


#60

Ordered mine May 31, still waiting…how did you guys get coupons for free resin? I just paid full price for 2 tanks of grey in anticipation of getting the machine and nothing…? Still delayed. I guess I dont rank…small timer maybe? HA!


#61

grey pro resin? there is a statement just released the form3 tanks have not been built for it yet


#62

No, just the Grey resin (NON pro) Yeah, I did get a call the other day from my salesperson that the Grey Pro and a couple of other resins were having problems working on the Form 3. Tray problem you say? Ok, yeah I just read the release. Its just what the salesperson told me when they contacted me on Monday.


#63

We’re just shy of a month into the Form 3 delivery delay and still there has been no word at all to quantify that delay. I don’t know whether I’ll get a ship notification tomorrow or won’t get one until the next North American eclipse. No one at Form returns my e-mails requesting information. Honestly, I don’t think it’s asking too much to at least get an estimate as to when I’m going to get something for my four thousand dollars.


#64

I placed an order May 5th.
I received an email Sept 16th that my printer shipped.
The printer was delivered on Sept 20th.

nsayer, hope this helps you.


#65

If that’s linear, then I should expect mine in early to mid October which means the extra delay is about 6 weeks.

Whether it’s linear or not will remain to be seen, of course.

And I remain concerned not with the magnitude of the delay, but rather it’s complete lack of definition and transparency.


#66

Yeah seems they’ve been pretty quiet on the matter. Which is sad because most users would feel more at peace if they even got a twitter post saying “Hey, we’re sorry but X, Y, and Z is hold us up” followed by “No changes, we’re still struggling.” lol


#67

It’s more like: “no changes, still struggling and hey, the machine can’t do this and that and print your most used resin because we didn’t test it with our new tank before.” ;(


#68

Yes the key words in your statement, product development, NOT engineering and production. Formlabs releases have been bungled since day one. Frankly whoever is in charge of these releases shouldn’t have a job. It’s not just the Form 3, it’s every single product.

When you make statements like, “It could be that human beings can not reliably assemble a part that there is no automated solution for” it becomes quite evident that you have ZERO experience in production. We do FMEAs for products, we can weed out most of these potential issues and try to remove as much human error as possible before the product even goes into production. This is all statistically controlled and analyzed.

Your argument is moot, because if people don’t have product in hand we can’t even complain about the lack of features or operation.


#69

I have plenty of experience in production. I have set up production lines… in the US and in China.
I have trained production staff.
And clearly , I Understand production better than you do because you imagine that engineering and production can be perfected before the fact thru FMEA’s

Sorry- you give your argument away when you qualify your statement by saying “we can weed out most potential issues”-

that’s the entire point Most is Not all. And WHY initial production runs are always part of product development.
Let’s say your FEMA weeds out 99% of issue in a product that has 300 assembly steps. That leaves 3 issues you won’t solve.
THOSE are the 3 issues your early adopters will discover… because your self confidence in your abilities means you don’t KNOW you only caught 99%- by definition, you can’t solve a problem you didn’t foresee.

And how do you foresee problems in production? well, because you have experience producing things.
GM can tool for a new car and probably foresee 99.9% of potential issues and solve them before production commences… but that is only because a “new” car is still 99.9% identical to the prior car they made.
When it comes to engines, suspension, cabin, etc- the methodologies are well understood thru HUNDREDS of iterations over a century of practical experience.

But when you are building something entirely new- the chances that you can foresee all issues drops significantly.
Oh- you’ll have no trouble producing the bezel- its not that different than every other bezel…but genuinely new assemblies using entirely new parts and materials are another matter.

Now- try doping all this and Complicating your production by the fact that YOU aren’t producing anything. You have no factory. You are subcontracting the production to a factory owned by someone else- thousands of miles away and who doesn’t even speak your language.
Because that is how nearly ALL electronic products are manufactured today.

I have developed product in China- its a rockfight to get them to address the problems I CAN foresee.
I have provided Chinese companies with specifications on specialty equipment they need to use to reliably produce a product- only to visit the factory and discover they are doing it by hand,

This is why your optimism reflects an unrealistic expectation. It is why, despite your imagining that things Can be done better, that ALL companies producing groundbreaking technologies are fielding products with problems and why missing shipping projections on new products is ENDEMIC in the high technology and software worlds.

Its why Boeing and Northrup and Lockheed Martin can NEVER bring in a single product without cost overruns. because as the complexity of any product increases, the ability of human beings, no matter how clever, to foresee every potential problem decreases.

I didn’t buy the Form 1 because I KNEW it was going to be a learning experience for formlabs.
And I waited until the Form 2 was out a year and guess what? I still got a lemon because of an issue at their manufacturing plant that gave them a container full of faulty printers that they only discovered when users tried running them.

I wanted an Audi TT because in 2004 it was the only car with a dual clutch autoshift transmission. But I figured I had better wait until 2005 to let them find out what they didn’t figure out in their in house testing.
2005 Audis with the DSG transmission suffer half as many transmission issues as the 2004 model.-

Real world Use informs changes in design and manufacturing. That is why intelligent engineers and designers consider it a part of product development,


#70

Wow, next you’ll also tell us that you’re an engineer too. Any other professions you want to create? Telling a bunch of chinese people what to do doesn’t mean you understand process engineering, statistical analysis or have done things correctly. I can tell my landscaper to mow the lawn but it doesn’t mean I understand lawn science. You’re a walking Holiday Inn commercial!

It’s 99.99966%, not 99.9%.

This is not ground breaking technology nor is it rocket science. You’re acting like formlabs is trying to attempt a moon landing here. And, even if true, it’s still moot because it had nothing to do with over promising and under delivering on every single product release.

No one is arguing against real world testing. You’re literally attempting to defeat an argument that no one made. Quite frankly you haven’t actually made any argument at all, except to ramble on for way too long.


#71

The fact that they are just now saying 3 of their very popular resins are not compatible with their tank design makes me think they didn’t do much development testing at all. A basic test would be to submerge your tank material in all of your resins and see what happens. That can be done very early on in the dev cycle and should have caught this issue. :man_shrugging: