# Complete print failures

**URL:** <https://forum.formlabs.com/t/complete-print-failures/17852>\
**Category:** Form 2\
**Created:** [March 11, 2018, 5:02am UTC](https://forum.formlabs.com/t/complete-print-failures/17852 "2018-03-11T05:02:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jpsmith00](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jpsmith00/32/11974_2.png) [@jpsmith00](https://forum.formlabs.com/u/jpsmith00)\
**Post date:** [March 11, 2018, 5:02am UTC](https://forum.formlabs.com/t/complete-print-failures/17852/1 "2018-03-11T05:02:02Z")

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Hey guys, I’m a new owner of the Form 2. My first 2 print attempts were perfect, then on the 3rd print it printed partially then I’d say about 1/4 of it just didn’t print. Every print after that all I get are just shards of supports. I even changed to a new resin tank and resin cartridge and it’s exactly the same. I cleaned the optical window with Pec Pads and tried a test print from formlabs support and this was the result. I’m open to any ideas as to what to do next?

 ![failure](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/2X/f/f8299708c4360d8c13d3ed3283d1df51a5e53f45.jpg)

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**Author:** ![Chris\_Estelow](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/chris_estelow/32/11537_2.png) [@Chris\_Estelow](https://forum.formlabs.com/u/Chris_Estelow)\
**Post date:** [March 12, 2018, 1:05pm UTC](https://forum.formlabs.com/t/complete-print-failures/17852/2 "2018-03-12T13:05:54Z")

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Just be patient and stick with what support tells you to do. I know sometimes it may seem like a long time between answers but from my experience I never had to wait more then 24 hours for a response.

Chris

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**Author:** ![bmeier](https://avatars.discourse-cdn.com/v4/letter/b/ac8455/32.png) [@bmeier](https://forum.formlabs.com/u/bmeier)\
**Post date:** [March 12, 2018, 5:22pm UTC](https://forum.formlabs.com/t/complete-print-failures/17852/3 "2018-03-12T17:22:11Z")

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Similar experience here… parts printed fine, then eventually only the supports would print, then only the base, and now I don’t get any adherence at all. After contacting support, they told me that in a small number of form 2’s, the lubrication from the mirror motors inside the printer seeps onto the mirrors themselves causing distortion and a loss of power. Most likely going to ship the printer back for them to diagnose and repair. Let me know if you find a solution though…would rather not incur that kind of down time.

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**Author:** ![jpsmith00](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.formlabs.com/jpsmith00/32/11974_2.png) [@jpsmith00](https://forum.formlabs.com/u/jpsmith00)\
**Post date:** [March 12, 2018, 5:34pm UTC](https://forum.formlabs.com/t/complete-print-failures/17852/4 "2018-03-12T17:34:49Z")

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Yeah they think it’s a bad laser, they are going to ship a replacement machine to me as soon as I can get my current machine returned to them. Really great customer support, I’m impressed.

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**Author:** ![system](https://us1.discourse-cdn.com/flex025/uploads/formlabs/original/3X/5/b/5bc2bdf993ff27c2e0eecab5010b25626fbb327a.png) [@system](https://forum.formlabs.com/u/system)\
**Post date:** [March 26, 2018, 5:34pm UTC](https://forum.formlabs.com/t/complete-print-failures/17852/5 "2018-03-26T17:34:55Z")

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Closed on March 26, 2018, 5:34pm UTC

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