Privacy concerns for returned machines

Apparently this is not supposed to happen and this is due to a manipulation misshap in the refurbishment process :

What that means IMHO is that formlabs has to manually disconnect the printers from the account when they refurbish them, and this procedure being manual is prone to human error. This should not be the case, it should be automatic and should be done as soon as the printer is sent back by the previous owner.